Welcome to Boxing Sport Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Store
What kind of products does Boxing Sport Store specialize in?
We specialize in premium combat sports and tennis gear, including:
- Performance apparel like Adidas tennis dresses and tights
- High-quality face masks from Ame & Lulu
- Sport accessories including hats, visors, and towels
- Ankle supports and other training essentials
Where is Boxing Sport Store located?
Our headquarters is located at 4131 Arbutus Drive, Miami, US 33012. We ship worldwide (excluding some remote areas in Asia) from our Miami facility.
Product Questions
Are your face masks suitable for intense training sessions?
Absolutely! Our Ame & Lulu Cool Fit Face Masks are specifically designed for athletes. They feature breathable fabric that wicks away moisture while providing comfortable protection during boxing, tennis, or other high-intensity training.
What makes the Adidas Women’s Tennis Y-Dress special?
The Adidas Women’s Tennis Y-Dress combines style with performance technology. The Primeblue version features recycled materials and Aeroready technology to keep you dry and comfortable during matches. The Y-back design provides excellent range of motion for your serves and volleys.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I know my payment information is secure?
We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate) via DHL or FedEx – 10-15 business days after dispatch
- Free Shipping (orders over $50) via EMS – 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. We handle all customs documentation to minimize delays. International customers may be responsible for any applicable duties or taxes upon delivery.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our Miami facility. Use this tracking number with the carrier’s website (DHL, FedEx, or EMS) for real-time updates.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused, in original condition with tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method.
Contact & Support
How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Do you offer sizing advice for your apparel?
Yes! We’re happy to provide sizing recommendations for any of our products. Just email us with your measurements and the item you’re interested in, and we’ll guide you to the perfect fit for your training needs.
Still have questions? Our team of athlete-supporting specialists is ready to help you gear up for your next victory. Email us anytime at [email protected].